Click4Assistance UK Live Chat Software

As of 2022 all information shown on this page is correct. We would like to reassure you we are constantly listing to the governments advice. We will keep you updated of any changes. Alternatively, you can follow our social media pages where updates are also regularly posted.

 

Coronavirus (COVID-19) Information and help for our customers...

To all our customers,

We are still taking both online and telephone orders, whilst delivering goods as usual however also taking the necessary precautions to protect our customers and staff. This includes wearing face masks, social distancing and not delivering our goods through customer homes. So if your garden isn't quite the escape you need right now, we can help. 

So,  please do give us a call on the numbers below or pop an email over to us at sales@gardenfurniturecentre.co.uk. 

We hope you are staying safe and we will keep you updated. Thank you for supporting us. 

Regards, 

Jon Haimes - Company Director 

 

Recent FAQ'S...

Can I still order online?

Yes. We are following the advice of Public Health England (PHE) and are still making deliveries for online and telephone orders. We have always been an online garden store and you can place your order with us just as you usually would. Please take note of the delivery lead times before ordering. We ask customers to allow time (a guide of 72hrs) for any product or order enquiries to be answered as we are currently receiving a significantly higher number of enquiries than usual. 

Can i visit the showroom?

Yes. As we are classed as a Garden Centre we are able to continue business as normal. However, we have introduced strict safety measures which we would ask visitors to please adhere to. You can read these rules at the bottom of this page. Please bear in mind our showroom has both an inside and outside area. We also have very large shutters which are open daily to allow fresh air into the showroom. We are also ensuring the showroom is cleaned thoroughly & regularly.

Can I still receive deliveries from you?

Yes. Public Health England (PHE) has advised that receiving parcels does not put you at risk of contracting the coronavirus (COVID-19).  However , please do follow the well-publicised guidance for washing your hands & where possible, please stick to the social distancing rules by staying atleast two metres away from our drivers. Our drivers will not be entering through customer properties for our customer and employee safety, unless strictly necessary. They will also santize regularly.

Should I be concerned about touching an order I’ve received?

Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. As stated above, if delivered by our own vans, drivers will maintain safety pre-cautions such as distancing, not entering customer homes, wearing masks when necessary and sanitizing if necessary. 

What do I do if I want to have contact-free delivery?

We are trying to ensure all our deliveries are contact free, if you have any particular concerns please raise it with our staff when placing your order or when we call you to arrange delivery.  For smaller items our couriers are also making contact free deliveries. 

Are deliveries running on time?

We are doing everything we can to keep operations running smoothly so that you get what you have ordered as soon as possible. At present, we are working on the peak period delivery time frame, which is three to four weeks. However, as you may understand some orders may take a little longer due to logistics or stock. For further information on delivery please read our delivery page.   

Please refrain from contacting us in regards to your delivery, we will contact you.

Can I still receive larger items?

Yes. However, our delivery drivers are now being advised not to enter customer properties and due to the distancing restricting, in some cases we may only permit one employee per van. This means larger items unfortunately cannot be carried around to gardens as usual. If the items are not able to be carried off of the van by one individual, due to health and safety, these items may have to wait until we feel it is safe enough for our employees to share a van together. You will be contacted if this is the case with your item. 

Is click and collect still running?

Our click and collect is back up and running! Plus its now contact free! Please note, we have temporarily changed our wait time for our click and collect due to the rise in orders.

Please wear a mask if asked and use the santizing stations provided. 

If I’m isolating, how do I return a product?

Our returns policy is 14 days. There is no need to contact us to let us know you are returning an item.  Please see our returns information page for instructions on how to return items.

For smaller items, as usual, you can send them back to us by courier at your own cost. For larger items, as usual we are still offering home collections where possible and  can arrange this for you by getting in touch with us. 

How are GFC making sure employees are safe?

We have put the following steps in place to protect our valued team at GFC:

  • We are following the guidance of both the UK Government and the NHS in our office/warehouses to protect our colleagus.
  • We have suspended all unnecessary business travel. 
  • We are providing resources, like hand sanitiser, to help employees work safely & ensuring they adhere to the government guidelines.  
  • Customers can opt to wear a mask when visiting our showroom.
  • The majority of our staff are now working from home, with resources provided by ourselves. 
  • We have set up methods of communication for our colleagues to keep in touch, stay connected and up to date with the relevant information and advice.
  • We are ensuring our delivery and warehouse staff take the proper pre-cautions & ensure minimal contact where possible amongst themselves & our customers. 

How can I keep in touch?

Our Customer Care Team is on hand to answer any of your questions or you can find us on Instagram & Facebook where we’ll be sharing our updates. Please note that the best of way of getting in touch with us during this very busy time is via email. All our customer services staff are now working from home or attending the office by themselves/in small numbers, and this naturally can cause delays in responding to your calls – but they are doing the very best they can to help you.

Delivery Precautions...

During this time, it's very important to keep both our employees and customers safe. Therefore we have put together some new precaution guidelines for our deliveries. (Please note, this is only relevant for our own deliveries NOT by courier). 

  • Drivers to restrict the amount of customer contact when making deliveries or collections where possible. 
  • Drivers are now lone delivering in order to stay within the social distancing guidelines. 
  • Drivers are not permitted to enter customers property, so unless side or rear access is possible, goods will be delivered to the door step. Please be sure to note this when ordering large/heavy items..
  • will not be handing over delivery notes for signatures. Instead, the drivers will log the name of the person accepting the delivery.
  • As finance order delivery notes require a signature, we are still handling paperwork, however all drivers have been made aware to sanitise both before and after coming into contact with paperwork. 

We ask all customers try to help us achieve the above by following the guidelines set out. 

For All Enquiries, Contact The Office : 01564 793 652

*Please note, if you cannot get through to someone, please leave a message or contact us by email with your details. We are currently receiving a higher amount of enquiries than normal so please be patient.

 

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