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UPDATE: Coronavirus (COVID-19): We’re still taking orders and delivering.

As of April 2021 all information shown on this page is correct. We would like to reassure you we are constantly listing to the governments advice. We will keep you updated of any changes. Alternatively, you can follow our social media pages where updates are also regularly posted.

Coronavirus (COVID-19) Information and help for our customers...

To all our customers,

During this difficult time, we understand spending so much time at home can be very isolating and even slightly claustrophobic. Which is why we understand that many of you are resorting  to spending the majority of this time in your gardens. 

We are still taking both online and telephone orders, whilst delivering goods as usual however also taking the necessary precautions to protect our customers and staff. This includes wearing face masks, social distancing and not delivering our goods through customer homes. So if your garden isn't quite the escape you need right now, we can help. 

For those who have  existing order enquries or general queries, our amazing sales team are here to get these answered for you. 

So,  please do give us a call on the numbers below or pop an email over to us at sales@gardenfurniturecentre.co.uk. 

We hope you are staying safe and we will keep you upated. Thank you for supporting us. 

Regards, 

Jon Haimes - Company Director 

Recent FAQ'S...

Can I still order online?

Yes. We are following the advice of Public Health England (PHE) and are still making deliveries for online and telephone orders. We have always been an online garden store and you can place your order with us just as you usually would. Please take note of the delivery lead times before ordering. We ask customers to allow time (a guide of 72hrs) for any product or order enquiries to be answered as we are currently recieving a significantly higher number of enquiries than usual. 

Can i visit the showroom?

Yes. As we are clased as a Garden Centre we are able to continue business as normal. However, we have introduced strict safety measures which we would ask visitors to please adhere to. You can read these rules at the bottom of this page. Please bear in mind our showroom has both an inside and outside area. We also have very large shutters which are open daily to allow fresh air into the showroom. We are also ensuring the showroom is cleaned thoroughly & regularly.

Can I still receive deliveries from you?

Yes. Public Health England (PHE) has advised that receiving parcels does not put you at risk of contracting the coronavirus (COVID-19).  However , please do follow the well-publicised guidance for washing your hands & where possible, please stick to the social distancing rules by staying atleast two metres away from our drivers. Our drivers will not be entering through customer properties for our customer and employee safety. They will also be required to wear masks when neccesary (ie close proximity to customers) and to santize regularly.

Should I be concerned about touching an order I’ve received?

Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. As stated above, if delivered by our own vans, drivers will maintain safety pre-cautions such as distancing, not entering customer homes, wearing masks when neccessary and sanitizing regularly. It is important customers also help our employees by sticking to social distancing rules.

What do I do if I want to have contact-free delivery?

We are trying to ensure all our deliveries are contact free, if you have any particular concerns please raise it with our staff when placing your order or when we call you to arrange delivery.  For smaller items our couriers are also making contact free deliveries. 

Are deliveries running on time?

We are doing everything we can to keep operations running smoothly so that you get what you have ordered as soon as possible. At present, we are working on the peak period delivery time frame, which is three to four weeks. However, as you may understand some orders may take a little longer due to logistics or stock. For further information on delivery please read our delivery page.   

Please refrain from contacting us in regards to your delivery, we will contact you.

Can I still receive larger items?

Yes. However, our delivery drivers are now being advised not to enter customer properties and due to the distancing restrictings, we are only permitting one employee per van. This means larger items unforunately cannot be carried around to gardens as usual. If the items are not able to be carried off of the van by one individual, due to health and safety, these items may have to wait until we feel it is safe enough for our employees to share a van together. You will be contacted if this is the case with your item. 

Is click and collect still runnning?

Our click and collect is back up and running! Plus its now contact free! Please note, we have temporarily changed our wait time for our click and collect due to the rise in orders. Please wear a mask when visiting us and use the santizing stations provided. 

If I’m isolating, how do I return a product?

Our returns policy is 14 days. There is no need to contact us to let us know you are returning an item.  Please see our returns information page for instructions on how to return items.

For smaller items, as usual, you can send them back to us by courier at your own cost. For larger items, as usual we are still offering home collections where possible and  can arrange this for you by getting in touch with us. 

How are GFC making sure employees are safe?

We have put the following steps in place to protect our valued team at GFC:

  • We are following the guidance of both the UK Government and the NHS in our office/warehouses to protect our colleagus.
  • We have suspended all unnceccary business travel. 
  • We are providing resources, like hand sanitiser, to help employees work safely & ensuring they adhere to the government guidelines.  
  • We have now ensured that all customers wear a mask when visiting our showroom unless exempt.
  • The majority of our staff are now working from home, with resources provided by ourselves. 
  • We have set up methods of communication for our colleagues to keep in touch, stay connected and up to date with the relevant information and advice.
  • We are ensuring our delivery and warehouse staff take the proper pre-cautions & ensure zero or minimal contact where possible amongst themselves & our customers. 

How can I keep in touch?

Our Customer Care Team is on hand to answer any of your questions or you can find us on Instagram & Facebook where we’ll be sharing our updates. Please note that the best of way of getting in touch with us during this very busy time is via email. All our customer services staff are now working from home or attending the office by themselves/in small numbers, and this naturally can cause delays in responding to your calls – but they are doing the very best they can to help you.

GFC Updates Timeline...

March 1st 2021: We're busy bees... 

Due to the demand in Garden Furniture, our sales team are busy busy BUSY! 

All this means is, you may have to wait a little longer for a reply to your query.

Delivery lead times are now peak period, which means an average of four to six weeks for delivery - unless smaller items which are delivered by courier within ten days. 

Our showroom is still open, with very generousy sized floors both inside and outside, so there is plenty of space to social distance when visiting. 

The large shutters which are open daily allow fresh air flow. We are still ensuring the showroom is cleaned thoroughly & regularly. 

Our site, Yew Tree Farm, also has takeaway refreshments and a lovely courtyard seating area.

Soon enough our little units in the courtyard will also be re-opening to join us - including a gift shop, antiques shop and a cafe! 

So, take a look around our online or physical shop and see what catches your eye! Any questions, please email our team. 

Remember, virtual tours are availlable on our showroom page and many of our products have 360 degree product spins - so even if you are staying close to home you won't miss out.

We hope to see you soon,

- The GFC Team 

November 5th 2020: We Remain Open!... 

Following new government guidelines, fortunately we are still able to operate as usual; However we still have all of the below measures (found in re-opening our showroom) in place in our showroom and ask visitors to please follow these.

 We have also placed signage around the showroom to remind customers of these rules. 

Our showroom is very generousy sized both on the inside and outside area, so there is plenty of space to social distance.

We also have very large shutters which are open daily for fresh air flow. We are ensuring the showroom is cleaned thoroughly & regularly. 

So, come on down and have a browse!

If you are still self isolating, just remember you can always take a virtual tour on our showroom page and browse our products online; for the best browsing experience, all of our products have very detailed descriptions and quality images, with most having 360 degree product spins.

We hope to see you soon,

- The GFC Team 

June 1st 2020: Re-Opening Our Showroom!... 

Following government advice, we have decided to re-open our showroom to visitors! 

However, we have introduced strict safety measures which we would ask visitors to please adhere to. You can read these rules below. We have also placed signage around the showroom to remind customers of these rules. 

  • When entering and leaving the showroom please ensure to use the hand santising stations provided. Where possible, please also refrain from touching the items on display. 
  • Whilst in the showroom, please adhere to the social distancing guidelines where possible. 
  • If you require assistance or you are picking up a click and collect order, please make your way to the upstairs office however DO NOT ENTER. For the satefy of our staff, we will not be allowing visitors into the office showroom unless neccessary. 
  • We ask that in line with government guidelines, protective face masks are to be worn whilst in the showroom (you can read more about the rules of wearing a face mask here).  We also allow gloves to be worn (some shops have banned the use of gloves). 

Please bear in mind our showroom has a 10,000sqft span covering both an inside and outside area, so there is plenty of space to social distance. We also have very large shutters which are open daily to allow fresh air into the showroom. We are ensuring the showroom is cleaned thoroughly & regularly. 

So, come on down and take a look around! - The Yew Tree Farm Shop has also re-opened so you can even pick up some essentials too! 

If you are still self isolating, just remember you can always take a virtual tour on our showroom page and browse our products online; for the best browsing experience, all of our products have very detailed descriptions and quality images, with most having 360 degree product spins.

Stay safe and we hope to see you soon,

- The GFC Team 

March 24th 2020: Closing Our Showroom Doors... 

Unfortunately, following on from the recent update from Boris, our showroom doors are now shut! We apologise for any inconvenience caused by this but at this time, the safety of our customers & employees are most important to us.

But don't worry as we will still be operating online as usual! We will also be allowing customers to phone us from home if they require assistance.

Thank you for those who are continuing to support us! It's very important to support small companies at this time.

Stay safe,

- The GFC Team 

March 18th 2020: Delivery Update Admist COVID-19... 

Whilst we remain fully operational and open for business as usual, the health of our customers, staff and drivers is of the utmost importance to us- especially during this time.

As a result, we have today advised our drivers to restrict as much as possible the amount of customer contact when making deliveries or collections.

In order to protect both our employees and customers as much as possible, we will not be handing over delivery notes for signatures. Instead, the drivers will log the name of the person accepting the delivery.

Drivers are not permitted to enter customers property, so unless side or rear access is possible, goods will be delivered to the door step.

As finance order delivery notes require a signature, we are still handling paperwork but all drivers have been made aware to sanitise before and after coming into contact with paperwork. They have also been advised to keep a safe distance from the customer.

We hope you are all continuing to stay safe.

Stay safe,

- The GFC Team 

March 16th 2020: Business As Usual... 

We would just like to let you all know that it's business as usual at GFC! - At least for now. 

So, for those of you who are wanting to come visit us, we would like to reassure you, our showroom is very open plan (our large shutters are fully open to the front of the showroom bringing in plenty of fresh air), we have automatic doors (no need to touch any door handles!) and we are doing our best to clean & disinfect the showroom on a daily basis.

However, if you are in complete self isolation, don't forget that all of our furniture is on our website & deliveries are running as normal.

We hope everyone is staying safe.
We will update you of any changes.

Stay safe, 

- The GFC Team 

Delivery Precautions...

During this time, it's very important to keep both our employees and customers safe. Therefore we have put together some new precaution guidelines for our deliveries. (Please note, this is only relevant for our own deliveries NOT by courier). 

  • Drivers to restrict the amount of customer contact when making deliveries or collections where possible. 
  • Drivers are now lone delivering in order to stay within the social distancing guidelines. 
  • Drivers are not permitted to enter customers property, so unless side or rear access is possible, goods will be delivered to the door step. Please be sure to note this when ordering large/heavy items..
  • will not be handing over delivery notes for signatures. Instead, the drivers will log the name of the person accepting the delivery.
  • As finance order delivery notes require a signature, we are still handling paperwork, however all drivers have been made aware to sanitise both before and after coming into contact with paperwork. 

We ask all customers try to help us achieve the above by following the guidelines set out. 

For All Enquiries, Contact The Office : 01564 793 652

*Please note, if you cannot get through to someone, please leave a message or contact us by email with your details. We are currently receiving a higher amount of enquiries than normal so please be patient.

As of April 2021 all information shown on this page is correct. We would like to reassure you we are constantly listing to the governments advice. We will keep you updated of any changes. Alternatively, you can follow our social media pages where updates are also regularly posted.

© The Garden Furniture Centre Ltd. 2021. All Rights Reserved.