Please refrain from contacting us in regards to your delivery, you will either be contacted by ourselves or by courier.
Smaller / lighter items are being dispatched by courier within the usual 48HR time frame. Look our for the 48hr Despatch badge!
The courier will contact the customer directly to confirm when they expect to deliver.
For larger / heavier items, we deliver with our own fleet of vans, aiming to get your order to you within 3 weeks of purchase.
For gazebo installations the current lead time is 4 to 5 weeks.
We will contact you to confirm when we expect to deliver.
If you have specific delivery requirements or deadlines please call the office and we will try our best to accommodate them.
Our Van Deliveries
Please bear in mind, our products are of the highest quality, with the majority being imported from overseas and many items delivered fully assembled, therefore sometimes it takes us a little longer than mainstream retailers to deliver the quality product you deserve and expect.
Due to the large variation in the costs we incur for delivering to certain Post Codes across the British Isles we identify the following post codes as Exclusion Zones to the Free Delivery Option currently advertised.
The majority of our deliveries are made between 07:00hrs – 18:00hrs Monday to Friday (excluding Bank Holidays).
If you cannot accept the first available slot, then you'll be offered two alternatives on later dates.
Before placing your order, please check dimensions of internal and external access points including doors, corridors, stairs, etc particularly if you are ordering larger items of furniture.
Please ensure there is someone at the property to receive and sign for the goods. Ensure all access points are clear of obstacles. Self-assembly items will remain in their boxes.
Delivery access is down to your discretion and if you request us to go above and beyond we accept no blame if damage to property is done in due course. And therefore you undertake delivery of the furniture at your own risk.
Some deliveries are by third party couriers that use pallets. If the pallets are left, it is your responsibility to dispose of it.
Many third party couriers also only deliver to your door meaning it is your responsibility to place the item in its desired location.
