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Customer Reviews

All Customer comments are unsolicited, copy's are kept on file.

Dear Mrs Barrett

I can confirm that I have received the replacement canopy.  I am so pleased with your excellent customer service that I have just ordered another parasol from you.

Keith Platts - 3 September 2016


 

Good morning,
 
Just like to say thank you.  Glider Bench seat was delivered yesterday morning. The Driver had made several phone calls to me in the days before the delivery keeping me well informed about his expected arrival time & they put the seat in the garden as well, when they arrived.  1st class service.

Mike Kearns - 25 August 2016


 

5* Excellent service from this company from easy ordering to speedy delivery. Despite there being a slight problem with part of the order a replacement part was dispatched in No time at all. Will certainly order from here again.

Philip Brown - 18 August 2016


 

Hello Kit,

I am delighted with the parasol base, a great product! Thank you so very much for your excellent communication and prompt delivery. I will have no hesitation recommending your company to my friends and relations. Until my next order....

Martin Pyke - 17 August 2016


 

I write to let you know that your staff provide an excellent service. I had one delivery of a Lutyens bench and firepit several weeks ago and the driver and assistant were excellent. Nothing too much trouble. In fact so pleased with it I have ordered another one. I phoned today and the sales assistant has pulled out all the stops to get me the Mastercook BBQ that is advertised on your site. I need it for next week and she has arranged delivery next Wednesday. I have had a Landman Avalon BBQ burner on order with John Lewis for several weeks and I phoned them today to find out why I had not got a delivery date and they said it was out of stock but no-one had informed me. Now that's not like John Lewis. So thank you I will tell all my friends to go to you.

Patricia James - 3 August 2016


 

Dear Lynette,

we have received the Fire Pit Set yesterday. Thanks again for your kind help and the easy cooperation with you. It was a pleasure doing business with you. Have a great week. Kind regards,

Sandy - 16 July 2016


 

I am writing at last to thank you for the excellent service we received from your company a couple of weeks ago. The lady who took our phoned order could not have been more helpful. Then the delivery arrangements were thoroughly discussed. The guys arrived slightly early - always good! Then to our surprise, took the new table into the back garden, assembled it, removed the packing, demolished the old table and took it away. What Great Sevice! Oh all we had to do was sit and admire our beautifully made new table. THANK YOU.

John Hawkins - 14 July 2016


 

Dear Kit

We ordered on Thursday and the full order Was delivered on Friday! 24 hours!! The Goods are exactly correct, we are very Happy with the whole service process. Thank you especially for being very helpful, Friendly and patient with us.

Rebecca & Lionel Bennett - 6 July 2016


 

Annie, just to say thank you very much for the great service in dealing with my problems with the Bull ice cooler. I am pleased to confirm that this one is great and the driver got the bolt at the bottom working. Many thanks,

Debra Levin - 29 June 2016


 

Hi, Recently received Alfie the bull. Just thought I would send my huge thanks to Annie for being incredibly helpful and getting Alfie sent out at short notice. Really nice to deal with somebody so friendly and helpful in going the extra mile to help. Oh and as you promised Alfie went down a storm!!! Thank you very much and look forward to my next purchase.

Dave Lawson - 29 June 2016


 

Dear Mrs Barrett,

Thank you very much for your prompt and helpful response. The lady with whom I spoke when I phoned yesterday was similarly professional. You have an impressive website, but it is good to be able to speak when there is a problem, and I hope to shop with you again and will recommend you to friends. Please share this feedback with your line manager. Kind regards,

Graham Godley - 7 June 2016


 

Myself and my family met Grant and your team at the Bath and West show today and we purchased one of your drink coolers which we were able to take away from the show and now sits proud in our Garden. I just wanted to email to say what a fantastic team you have, exceptional customer service and not a pushy sales person in sight. Two lovely men also carried our purchase all the way to the car which we were extremely grateful to them for doing this. Nothing was too much trouble. Without a doubt we will be purchasing from you in future and will have no hesitation in recommending your company and products.

Lisa Caley - 2 June 2016


 

Hi Liza

Bench received with my thanks. Pass on my best wishes to the team for an excellent job, delighted with the end product, photos attached. Kind regards

Sion - 28 May 2016


 

Hi Andy

sorry it has taken so long to send this but life has just been so manic. But just to say that our furniture arrived in Murcia safe and well on the expected date, we were well impressed and it looks fantastic. A big thank you to you and the rest of your team for arranging this for us and we hope to be back soon for dining set.

Paul - 28 May 2016


 

Afternoon Ann

I just wanted to say a big thanks for you and your companies customer service it will definitely encourage me to buy from you in the future in fact I have just placed an order for some covers for our Montana patio set we also bought from you last year which I have to say looks a good as new still. Thanks again

Brian & Cath Dibble - 19 May 2016


 

Many thanks for the delivery, the guys were most courteous and helpful. Very best regards.

Mike Turner - 13 May 2016


 

Hi Jon

Very grateful to you I came back and they were all up. Fantastic customer service, truly first class, Thankyou.

Brian Hall - 12 May 2016


 

I ordered a replacement canopy cover over the weekend. It has already arrived and fits perfectly. Thank you for fantastic service, ( shame it's pouring with rain!).

Keith Newman - 10 May 2016


 

Thank you for sending our replacement Apple day bed cover within a few days of us contacting you. Excellent service--people can buy from you with confidence.

Gerald Wright - 26 April 2016


 

I recently purchased from you over the telephone a New Gazebo cover a lady name Debbie dealt with the Initial enquiry and you delivered my purchase, arriving two days later on the Isle of wight We are very happy with the service you provided and the product replacement Gazebo cover many thanks

Pauline Wood - 17 March 2016


 

Just wanted to say a massive thank you for a fantastic service. Only ordered on 27th February and furniture was here on 8th March. We are absolutely thrilled with the furniture - it is top quality - and the service from your company. Thanks again

David and Catherine Clarke - 11 March 2016


 

Dear Joanna

Just to let you know how delighted I am with the Bench that you supplied in memory of my late husband, Michael Lavender. I finally went to Witton Cemetery yesterday to see it for the first time, as his Tombstone Dedication service is to be held there on Sunday. It is beautiful and such a fitting tribute to my Michael. I know that the cemetery staff think it is the "best they have ever seen"! Thanks to all concerned for your excellent craftsmanship and Customer Service.

Sue Lavender - 4 March 2016


 

Hello to all your staff,

I would like thank you all including customer services for the fast turnaround of my purchase ( Athena LED plus gas patio heater ), it is a very good idea, especially for us in our garden next to the spar, it is a modern eye catching heater, well designed, well made, also very safe.

Colin & Sue - 6 February 2016


 

Hi Ann

Bench arrived this morning !! … thank you so much, it’s absolutely perfect and we love it … I think there will be tears when we present it to our departing colleague !! Fantastic service, really impressed

Lisa Farmer - 23 December 2015


 

Joanna,

Can I just say a huge thank you to everyone involved in Dad’s memorial bench, we all love it and is just what we wanted. A perfect tribute for a much loved man. Your service and understanding was excellent and made the whole process easy.

Mark Hendren - 23 October 2015


 

Dear Lisa,

Just sending you the pictures with a massive thank you to you and your team for such an amazing bench and service from your whole team.Thank you for all of your patience with the emails!This bench will be very loved!

Susannah Griffiths - 22 October 2015


 

Good Morning Joanna

We would like to thank you for delivering the gazebo last week, it was much appreciated. Could you please thank Mario for us, he was at our home before 9am. We are now in Pune and it is very hot!! Cannot wait to get back and start using the gazebo. We were very impressed with your showroom and we will be back!!

Pauline and David Jardine - 4 October 2015


 

We took delivery of some conservatory furniture on Friday 11th September 2015 and i wanted to take the opportunity to say how pleasantly surprised I was with the delivery service. As promised you driver rang me in advance of his arrival so that I didn't have to take too much time off work and he was exactly on time He was pleasant and polite. This should be the norm but sadly these days its rare and I felt I had to tell you and thank you for sending Frank.

Susan Elliot - 13 September 2015


 

Apologies for not sending this sooner but I wanted to say how impressed I was with the 2 members of your staff that delivered my sofa's. I didn't ask their names but I believe that both guys were Polish from their accents. They were extremely polite and professional. They even quickly helped me take off the packaging to enable me to inspect the sofas as I asked them not to leave until I had a chance to check them over. A true credit to your team!

Annie Stokes 2nd September 2015


 

Dear Joanna

I just want to thank you for your help with my recent purchase. The suite arrived as promised, your delivery men were really helpful, and I am delighted with the suite. It was very kind of you personally to take so much time and trouble to sort out my order and I am very grateful.

Janet Ibbeson 31st August 2015


 

Thanks Lisa,

I must say what a great customer service you provide, i will certainly purchase from this company again.

Carol Barker 31st August 2015


 

I just wanted to say how very impressed we were with the customer service experienced at The Garden Furniture Centre recently. John and Jo were incredibly helpful and went out of their way to answer any questions we had and helped us find exactly what we needed.

Justine Borman 25th August 2015


 

We have just taken delivery of our garden furniture, along with the replacement parasol finial you were kind enough to get for us, which you provided for us free of charge. We just wanted to pass on our thanks for the great service we received from your company. From ordering to delivery and assembly (which we didn't expect) the whole process was efficient and professional and all your staff were extremely helpful and polite. The quality of the furniture is superb and we couldn't be more pleased.

Jan Skelton 5th June 2015


 

I just want to thank you for your prompt delivery of my calais cane suite....I sent an e-mail asking for earlier delivery. if possible...& you couldn`t promise anything due to high orders.... but I ordered it on Friday & received it on Wednesday.... thankyou your effort is much appreciated... & I am very happy with the suite

Jo Eastwood 20th May 2015


 

Just wanted to say thank you so much conservatory furniture Arrived today and I am very please with it but I also wanted to provide some further positive feedback. Contact throughout was great keeping us fully informed when the products would arrive. Delivery by Keith was great rang us to ask if he could deliver a day earlier which we were delighted with. Great value product, great service, great delivery, thanks Garden Furniture Centre!

Sara Carpenter 15th April 2015


 

Thank you, Debbie was great, wish all customer service's was as good as your company.

Kathleen Dixon 4th March 2015


 

My apologies for not having written previously to thank you and your team... I appreciate your help. I should add that the furniture looks great on our terraces and the "look" is just what we wanted to achieve. All very excellent.

Philip Perry 10th February 2015


 

Thank you for the excellent service and furniture set provided. From the young lady who took my first call and order to the delivery driver... I would certainly recommend your company for service, quality and price.

Mrs J Burroughs 19th January 2015


 

...just wanted to say a big thank you for the garden bench it's beautiful. Thought you might like a picture of my mother who loved it as did everyone. It's hard to believe she was 87, this is her with four of her six great grandchildren.

Paula O'Kane 10th October 2014


 

On behalf of our young people here at Green Hill Lodge we would like to send you a great big thank you for the beautiful bench you supplied for our garden. As you know we are currently raising funds towards developing the area into a Sensory garden. You have some unique fabulous items in your showroom which staff and children enjoy perusing. We look forward to visiting again soon.

Wendy Hateley 4th October 2014


 

Thank you for your e-mail, I received the curtains safe and sound and they are now in position and looking very good, may I thank you very much for the way that this matter was professionally dealt with by your good self.

Harry Caffrey 26th September 2014


 

I would just like to say thank you very much to you and garden furniture centre for your help and excellent service... i would also if you could thank your delivery driver for is help he was a credit to your company Hope to deal with garden furniture centre again and i sing your praises to evaryone

Phil Maguire 15th September 2014


 

In relation to your company I have to say I had excellent service... what a change to get good old fashioned polite, efficient, no fuss, service, it makes all the difference.

John Steele 19th August 2014


 

Just want to say, on behalf of myself & 2 friends, a huge "thank you" to the most welcoming friendly, none pushy team you have working at Tatton park... It really did leave all 3 of us feeling most impressed. please pass on our Thanks...

Sue Rollings 26th July


 

I wish more companies could take a leaf out of your book with regards to Great customer service.

Neil Scholey 25th July 2014


 

Just a note to say how pleased we are with our Montana set... We will recommend you and your excellent service.

Sue Kenny 9th July 2014


 

Just received my new Garden Furniture which I bought from @gfcuk. Really happy with it. Looks great & superb service.

Tweet from Ian Poulter, Pro Golfer


 

Just to say thanks to you all especially Debbie for your help and very good communication. Have received my buddha so thx

Paula Bell


 

I've just taken delivery of ...and wanted to say thank you and well done for excellent service. ...The product was extremely well wrapped to prevent any damage and the driver was courteous and helpful (carried it into the hall for me).

Susan Chapman 22th May 2014


 

I just wanted to thank you and your company for the replacement furniture we received today. We are delighted with the suite and the service we have received. We would not hesitate to shop with you again.

Jennifer Howes 28th May 2014


 

Thank you for the swift delivery of the conservatory table... The table is just perfect and all ready in use. Once again thank you.

Richard Clegg 22nd May 2014


 

...I spoke to sally where nothing was too much trouble, she took the time to get some measurements for me and was very honest with the answers she gave. ...I work in a sales environment and if I was lucky enough to have someone like her come into my dealership I would be very proud. She did inform me that she has only been there for 3 weeks, how good will she be in a few years?!!(keep hold of her)

Jason Barlow 11th April 2014


 

Apologies for not writing g sooner as have been really busy since our return. My husband was absolutely delighted with his bench and was amazed that we were able to get that inscription on it, too. Whoever did it did do a wonderful job so please thank them on our behalf. I have to say I was very impressed by the service you gave, which includes the delivery man, who wanted to make absolutely sure he was delivering to exactly the right place.

Julie Higgins 1st March 2014


 

Hi, would just like to say took delivery of our two benches today. Absolutely delighted with the goods, service and delivery. Thank you.

Rossana Earles 19th February 2014


 

Well, that was a surprise, a very pleasant one! Your replacement footstool arrived unannounced at lunchtime today (Tuesday 18 Feb) and is now sitting assembled in its appointed position. Many thanks for your very prompt and welcome service. We shall be very pleased to recommend your firm in future.

John and Christine Murray 18th February 2014


 

I am so pleased with the 3 piece Calais conservatory furniture delivered last week. The items are first class and comparable with much more expensive furniture we have seen elsewhere. Please let it be noted too that the delivery man was most delightful and extremely helpful. I will not hesitate to recommend your company and its products. Thank you.

Malcolm Austin 19th January 2014


 

I have just taken delivery of my Chester conservatory suite. Im very happy with and would like to leave a review to say how efficient Lucy and all the others were with regard to my order. A service on par with John Lewis, excellent and thank you,

Gwyn Williams 19th December 2013


 

Our delivery arrived on friday morning all good and looks really well. Thanks for your help ; cant believe the speed of delivery etc!

Enda Carey 2nd December 2013


 

...thank you very much for the trouble taken to locate the part I required.

Kevin Sky 19th October 2013


 

Well done Kit. I am sitting comfortably in your chair in my conservatory, and yes, my cushion fits perfectly. Thank you for all your help. What a difference personal attention to someone makes.

Isabel Shadbolt 13th October 2013


 

The recipients are absolutely thrilled with their wedding present. We would use you again.

Sue Taylor 12th September 2013


 

...thank you. It is reassuring to know that excellent customer service still exists!

Phillips Vernon 2nd September 2013


 

Just received my two sweater Alaska sette. Absolutely thrilled with it, much nicer than I expected and superbly made. Many thanks.

Eileen Dawson 27th August 2013


 

…the bench looked great and the inscription was perfectly done. The recipient was thrilled and is looking forward to many happy hours on it with a gin and tonic in his hand!

Steven Turnbull 27th August 2013


 

Just a note to say thank you for delivering my wooden bench so quickly. Brilliant service from start to finish.

Claire Livesey 23th August 2013


 

I would like to thank you for the excellent service we have received. …the whole buying experience from The Garden Furniture was awesome. The delivery was prompt and courteous. I would certainly recommend you to all my colleagues and friends.

Dr A Fahmy 10th July 2013


 

Thank you for the prompt service. The girls on the phone were great, charming and polite. The cover arrived here in France when they said… It looks very well made and of superb quality. Excellent service thanks well done

John and Jenny Greenwood 8th July 2013


 

Most impressed with the chest, it holds a lot of stuff that was scattered in different places, so life on the patio has improved immensely, just in time for the summer! Warm regards

Nik Cherrill 2nd July 2013


 

I just wanted to say a big thank you to you for the help you gave me for getting it to me so quickly and for offering the upgraded suite. It is fabulous and looks lovely in my conservatory.

Karen Poole 24th June 2013


 

We have just received our Glendale suite and I am just writing to say how delighted we are with it! Fantastic furniture at a very good price. It exceeds our expectations. It is nice in this day and age to actually get value for money and we are grateful.

Michael Bancroft 16th June 2013


 

Thank you for all your personal help which has been very much appreciated, and I will be using your Company again. I am very pleased with your customer service...

Sue Reilly 7th June 2013


 

It was your prompt and courteous replies to my E-Mails that made me choose your company over another who is selling the same product

Peter Lane 30th May 2013


 

Just to say, thank you so much for sourcing and sending the Gazebo tabs, fast, efficient and friendly service from Kit! Well done.

Alison Cobb 10th May 2013


 

Many thanks for your help regarding the canoe bench... Please thank Sol for all her help too. We are thrilled as it is exactly what we were looking for...

Deborah Rogers 3th May 2013


 

...I couldn't be any happier with the after sales service. The experience has convinced me to use your company again...

Ray Lakeland 27th April 2013


 

Very pleased with the furniture and VERY pleased with your customer service! Thanks again, we will reccomend you to all!

Jayne and Dave Mew 25th April 2013


 

I have to say your driver was fantastic helped me get the stuff into the garage and then built the table for me - brilliant...

Sarah Miskell 25th April 2013


 

Just to say my order arrived today, very quickly, & I'm really pleased with it! It is perfect!... You have provided a great shopping experience & I will definately shop with you again.

Lynn Patterson 24th April


 

A very good service. Thanks, John.

John Chapman 11th April 2013


 

I'm just emailing a thank you... I am delighted with both and the very friendly polite service... Won't hesitate to recommend you and if I require further items your web site will be first one I shall go.

Karen Smith - 16th February


 

Many thanks... the driver couldn't have been more co-operative and friendly. With your competitive prices, communication and delivery service, this has proved to be an excellent e-purchase experience and you deserve to be very successful!

Peter Halton - 14th February


 

This is the second Gazebo I have ordered from your company. Wish to thank you for the superb customer service. Both times it has been excellent .Thank You.

David Williams - 7th January 2013

 

We were very pleased with the service you gave us... The swift delivery was also first class as was Keith, the driver. The suite is now in place and we are very happy with it. We will certainly recommend you to any of our friends

Joy & Graham Gare - 7th January 2013


 

I just wanted to thank you for your and your companies excellent service, in this day and age it is so refreshing to receive such brilliant customer service!

Ross Liversidge - 13th December 2012


 

I would like to thank you very much for all your kind attention during the purchase of the Eco Benches.

George Bannatyne - 26th November 2012


 

The bench arrived yesterday and is AMAZING. Thank you so very much for your help and engraving suggestion.

Linda Cole - 23rd November 2012


 

I thought it was important to let you know of the fantastic support I have received from Kit Newley... She was a real help and very easy to speak to. ...look forward to shopping with you again

Joe Flynn - 22nd November 2012


 

A big thank you to you all... All the staff involved from the kind lady & gentleman who took the order over the telephone to the polite friendly delivery gentleman, excellent service all the way... I will certainly buy again from you in the future and will recommend you to all my family & friends.

Mr Patrick Byrne - 20th November 2012


 

Just had our furniture delivered by a gentleman named Keith. We would like to say how pleasant and helpful he was nothing was too much trouble for him.

Margaret Burch - 3rd October 2012


 

I would like to thank you for the beautiful Teak Romance Garden Bench Set that we received from you last week... Thank you also to your delivery driver, Christopher, who was contactable on the dat of delivery, was helpful and courteous.

Anna Earl - 20th September 2012


 

I rang yesterday and spoke to Sol, ordered a heater over the phone said I'd like it by the weekend and it arrived today. That is excellent service.

Nik Cherrill - 20th September 2012


 

Package arrived this morning! Great and very many thanks for your help which is greatly appreciated.

Rob Cobley - 13th September 2012


 

All we can say is wow! We are completely blown away by your kindness and level of customer service. ...We have told so many people about you and will certainly be back to you in the near future to buy other things.

Roberta Cowler - 10th September 2012


 

My telephone order of 4/09/12 arrived France today. Thank you - first class service.

J.G. Shea - 7th September 2012


 

Hi, we have received our Paris Medium 5 piece suit and foot stool. It is now in position and we like it very much indeed. We also appreciated your helpful and friendly delivery driver. Thank you very much; it was a pleasure to deal with you.

Margaret & John Rowell - 15th August 2012


 

I would just like to say how very pleased I am with my Bellagio furniture and how everyone has commented how good it looks in style and manufacture. Will recommend to others.

Doris Simmons - 1st August 2012


 

I just wanted to say how delighted I am with my parasol base which arrived today. Absolutely as described. It is refreshing to deal with such an efficient company - delightful, helpful staff all along the line. You are to be congratulated. Thank you.

Jane Welch - 25th July 2012


 

Everything went great and according to plan - the bench is fabulous and my co-worker loved it ( and everyone who had chipped in for it). Thank you and all the team who worked to get it here it was greatly appreciated.

Emma - 11th July 2012


 

Table arrived yesterday (Wednesday) and looks good with the chairs. Many thanks for your prompt attention to what looked as though it was going to be a problem. Thanks again and will be happy to recommend your company to any friends.

Clive Kendrick - 5th July 2012


 

I am so amazed by your kindness you are brilliant people, I can't wait to let everyone know !!! Faith in people is never wasted there are some wonderful folks in the world and you are at the top of my list... now I will be singing the praises of THE GARDEN FURNITURE CENTRE in my report to the Lottery. I will also write extolling praises about your firm on my facebook page and I shall write to the local paper about this story with a happy ending. Thank you doesn't seem enough to say to you but Thank you soooooooo much.

Eileen Fielder - 28th June 2012


 

The benches have arrived they are lovely and spot on. Thank you for getting them to us we really appreciate your efforts to get it to us and look forward to our celebrations.

Leonie George - 29th May 2012


 

...we received everything OK and the table is smashing. Have enjoyed a couple of meals in the garden with the nice weather and wonder how we managed without. My father in Law Mr Broderick was so impressed with it he is going to order from you too!

Jane - 28th May 2012


 

I wish to say how helpful and courteous the driver, who delivered it was, he is a great asset to your company.

John Langford - 22nd May 2012